At AppInSnap, we are committed to delivering high-quality IT services, including website development, software development, and cloud security solutions. We understand that circumstances may arise where a return or cancellation is necessary. Our Return Policy is designed to be transparent and fair to both parties.
1. Eligibility for Returns
- Service-Based Deliverables: Given the nature of our services, returns are generally not applicable once a project has commenced. However, if a client is dissatisfied with the initial deliverables, they may request a revision or cancellation before the project progresses further.
- Digital Products: For any digital products or licenses provided, returns are only accepted if the product is defective or not as described, and the issue is reported within 7 days of delivery.
2. Process for Returns
To initiate a return or cancellation:
- Contact Us: Reach out to our support team at contact@appinsnap.com or call us at 051-2745817 within the stipulated time frame.
- Provide Details: Include your invoice number, a detailed description of the issue, and any relevant documentation or evidence.
- Assessment: Our team will review the request and determine eligibility based on the nature of the service or product and the information provided.
- Resolution: If approved, we will offer a suitable resolution, which may include revisions, replacements, or partial refunds, as deemed appropriate.
3. Exceptions
- Completed Projects: Returns or cancellations are not accepted for projects that have been completed and delivered, unless there is a significant deviation from the agreed-upon specifications.
- Third-Party Services: Services involving third-party vendors or platforms are subject to their respective return and cancellation policies.
4. Refund Timeline
Approved refunds will be processed within 45 days from the date of approval. The amount will be credited to the original payment method unless otherwise agreed upon.